Satisfying our customers is a business philosophy that we respect,
practice, and emphasize in our business.
Need to Return a product?
To return a product at
Your Company
Name,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department at
service@yourwebsite.com,
or by telephone.
NO returns of any type will be accepted without an RMA.
To request an RMA:
By phone: 1-800-555-5555
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
service@yourwebsite.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In general, Your Company Name
accepts returns on merchandise from select manufacturers within
30
days. However, Your Company Name
reserves the right to authorize product returns beyond 30 days from
the invoice date. IF the product is accepted after 30 days, credit
will be issued toward one of the following:
-
FUTURE PRODUCT PURCHASES
-
A FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS.
Customers are responsible for all shipping charges back to
Your Company Name
on returned items, and
Your Company
Name
will pay the shipping charges on the replacement or exchange item(s)
going back.
- SEND YOUR RETURN VIA
COURIER TO THE ADDRESS BELOW: AND
Your Company Name WILL COVER THE SHIPPING
CHARGE
- Your Company Name
1234 STREET DRIVE CITY/STATE/PROVINCE COUNTRY ZIP/POSTAL CODE
Returns within 30 days from invoice date can be for exchange, replacement
refund or credit at Your Company
Name
discretion. Please be aware that specific manufacturers have more
restrictive return policies.
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